Metered billing and collection for water services.
Consumption is read, the bill is generated, the customer pays, and the account updates on a payment that has been confirmed. Arrears stay visible instead of getting lost between cycles.
- Customer account
- Westlands Apt 4B
- Water account no.
- WT-0087-3320
- Previous reading
- 1,204 m³
- Current reading
- 1,218 m³
- Due date
- 20 Aug 2026
- Payment status
- Pending
From reading to a settled account.
What changes for a water provider.
Consumption to bill
Readings become bills against the right account without a manual re-keying step.
Collection that reaches people
Customers pay from a prompt on their phone rather than travelling to an office.
Settled means settled
The account is only marked paid against a verified payment.
Arrears stay visible
Outstanding balances sit alongside the current bill instead of disappearing between cycles.
Water accounts and payment status.
| Customer account | Account no. | Consumption | Current bill | Arrears | Due date | Payment |
|---|---|---|---|---|---|---|
| Westlands Apt 4B | WT-0087-3320 | 14 m³ | KES 1,180 | KES 0 | 20 Aug | Pending |
| Karen House 12 | WT-0087-1194 | 31 m³ | KES 2,610 | KES 0 | 22 Aug | Verified |
| Ngong Court B2 | WT-0087-5502 | 9 m³ | KES 760 | KES 760 | 24 Aug | Failed |
| Nyali Apartments | WT-0088-0071 | 186 m³ | KES 15,420 | KES 0 | 25 Aug | Verified |
Water billing FAQs.
Yes. ScanPay supports water billing and payment collection, covering metered accounts, bill generation, collection, payment verification and account updates.
Bills are generated against the consumption recorded for the billing period on each account. ScanPay handles the billing and collection workflow around that figure.
Each account carries a payment history with a reference, amount, method and status against every payment.
Outstanding balances stay on the account and appear alongside the current bill, so the amount collected reflects what is actually owed.
M-Pesa collection carries a 1% transaction fee. Billing configuration depends on your customer base — contact ScanPay for a quote.
Continue exploring
Related ScanPay services that connect to this one.
Simplify water billing.
Turn readings into bills, collect them where your customers already are, and settle accounts on confirmed payments.