Internet Service Providers face a unique set of challenges when it comes to billing. Unlike one-off e-commerce purchases, ISP billing relies on recurring revenue models that must be perfectly synced with network access control systems (like MikroTik or Cisco routers).
The Dunning Problem
When a customer's payment fails, or their pre-paid cycle ends, ISPs need an automated way to handle "dunning"—the process of communicating with the customer and temporarily restricting network access until payment is recovered. Manual intervention leads to massive revenue leakage.
A disconnected customer without a clear payment portal is a lost customer.
Automated Radius Integration
ScanPay's ISP Billing module connects directly to your RADIUS server. When a customer pays via M-Pesa, ScanPay automatically updates the CRM, extends their access window, and pushes the new parameters to the router. If a payment is missed, they are seamlessly redirected to a captive portal to renew.